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September 04, 2003
novice / expert user modes
I'm looking for research about using novice and expert modes for software, wap portals, IVRs. These could either be user-switchable (but no one ever goes into settings unless they have to) or adaptive (like MS Office).
It seems to crop up whenever designing, but it feels wrong to me: a good design should be able to accomadate all users. I'm now looking for ammo to back up my gut feel.
I've found a few things: Nielsen, a piece on voice UI, and a paper on accomodating all in one interface.
Any others greatfully received.
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